Where does my order ship from?

MYGROOMSMEN.com ships all packages from our Medina, MN warehouse via UPS.  UPS charges are based on weight of the package, zone of the delivery and the dimensions of the package.  UPS does not deliver to PO Boxes.

Refunds and Exchanges

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise.  Our guarantee includes exchanges only.  No refunds are available on personalized items.  Items without personalization may incur a restocking fee.  Please inspect goods IMMEDIATELY.  Any defects or damages MUST be reported within 7 business days of delivery date.  No exceptions.

Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after event date, regardless if they are defective or damaged, as we cannot be responsible for the use of the merchandise. Any defective or damaged merchandise you wish to exchange must have an RA NUMBER before returning. We will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. We will pay to ship authorized replacements via UPS Ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush shipping charges ($15).

If you need to exchange an item due to defects or damages, please follow the instructions below:

1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
2. Call 1-888-338-8818 and ask to speak to the returns department to discuss your options and to receive your RA#.
3. Place the RA# given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving without a return authorization number clearly written on the exterior of the package will be returned to sender at the cost of the sender.
4. Be sure the item you are returning for inspection is packaged properly as we are not responsible for further damages due to improper return packaging. Items returned with insufficient packaging will be refused and returned at the cost of the sender.
5. You are encouraged to ship your return via a track-able source as we cannot be responsible for merchandise lost in transit.

Rush Shipping

If you need your order in a hurry, we can offer to place a RUSH on the order. Your Engravable Gift Order will ship within 24 business hours from order receipt if received by 2 p.m. CST. Your Candle or Favor order will ship within 3 business days of order receipt if received by 2 p.m. CST. A RUSH fee must be indicated on the order (example: $15.00 rush fee ok, check rush fee on order form or see rush fee option on-line). If you put RUSH on your order, you WILL be charged the fee and your order will be expedited. This will expedite processing time only. Please upgrade shipping as well if needed.

Engraving and Font Information

Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, number punctuation and characters such as &, @, " or *. Please refer to the product image and/or price list for a sample of the personalization, font name, style type as well as line and character limits and product dimensions.

Monograms

If you would like a Monogram, please clearly specify "Monogram" and provide the initials in this order: First Name initial, Last Name initial, Middle Name initial. We will not change the order of the initials. Example: The monogram for Thomas Allen Peterson will be TPA. We will produce the MONOGRAM exactly as you have entered it in the font shown for the item ordered. What is a Three Letter Monogram?

Change Fee

Once your order is received, it will be considered "in processing" as we process our orders very quickly. Once your order is in processing, any changes to your order will incur a change fee of $25.00 per order. Charges include but are not limited to product, address, ship type, added fees, product additions, gift messages, etc.